Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity.)

Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

on which you, or a third party named by you who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered as a single shipment; or
on which you, or a third party named by you who is not the carrier, took possession of the last item, provided that you ordered several goods as part of a single order and they are delivered separately; or
on which you, or a third party named by you who is not the carrier, took possession of the last partial shipment or the last piece, provided that you ordered goods that are delivered in several partial shipments or pieces; or
on which you, or a third party named by you who is not the carrier, took possession of the first item, provided that you have entered into a contract for the regular delivery of goods over a specified period of time.

To exercise your right of withdrawal, you must inform us (Kukumba UG (limited liability), Bahnhofstraße 23, 83109 Großkarolinenfeld, Germany, phone: -, email: support@kukumba.cool) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient to send the notification of exercising the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may refuse reimbursement until we have received the goods back, or until you have provided proof that you have sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods in the amount of €4.95.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that was not necessary to check the nature, characteristics, and functioning of the goods.

Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

– To

Kukumba UG (limited liability), Bahnhofstraße 23, 83109 Großkarolinenfeld, Germany, phone: -, email: support@kukumba.cool

– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if notification is on paper)

– Date

___________
(*) Delete as applicable.